How to Find Your Insurance Policy Number in the UAE

⏱️ 2 minutes read



Losing your policy documents is common , but your insurance policy number is essential when booking hospital visits, filing claims, submitting visa renewals, or checking coverage.

If you’re wondering, “How can I find my insurance policy number?”, here is the complete, updated UAE guide , built for InsuranceHub.ae users.


1. Search Your Email for Digital Policy Copies


Most UAE insurers send your policy schedule instantly to your email after purchase. To find it:

  • Search your inbox using keywords: “policy”, “certificate”, “insurance”
  • Look for PDF files like Policy Schedule, Insurance Certificate, or Coverage Summary
  • Your insurance policy number is usually printed on the first page (e.g., IH-12345678)

Tip: Check spam/junk folders if you can’t find it.


2. Retrieve Your Policy Number Through InsuranceHub.ae


If you purchased your plan via InsuranceHub.ae, you can request your policy details quickly:

  • Visit InsuranceHub.ae
  • Go to “Contact Us
  • Submit your details:
  • Emirates ID number
  • Registered mobile number
  • Email used during purchase

A support agent will locate your policy and send your insurance policy number by email/SMS.


3. Use the Insurer’s Website or Mobile App


All major UAE insurers , including Daman, AXA, Sukoon, Orient, ADNIC—show the policy number online.


Steps:


  • Visit the insurer’s website
  • Log in using your Emirates ID, mobile OTP, or email
  • Open “My Policies” or “My Insurance”
  • Your policy number will be listed under active plans

App Users:

Most insurer apps display the policy number directly on the home screen or in the “E-Card” section.


4. Contact Customer Support (If All Else Fails)


If you can’t access your email or online accounts, call:

  • Your insurer’s helpline
  • InsuranceHub.ae support: +9714 265 5668

Be ready with:

  • Emirates ID
  • Date of birth
  • Registered phone/email

After verification, the agent will send your policy number instantly.


How to Avoid Misplacing Your Policy Number in the Future


Choosing the right platform and insurer helps you stay organized. InsuranceHub.ae makes it easier:

✔ Digital Ecosystem

Opt for insurers that provide e-cards, mobile apps, and digital policy schedules.

✔ Central Storage

Save all your policies securely in the InsuranceHub digital records sent to your email.

✔ Expiry Reminders

Enable InsuranceHub’s SMS/email alerts: reminders are sent 30 days before renewal.

Need Help Finding Your Policy Number?


Whether you're searching for your existing insurance policy number or need a new policy, visit InsuranceHub.ae for instant assistance, quick quotes, and expert guidance.

Frequently Asked Questions

Where can I find my insurance policy number in the UAE?

Your policy number is usually printed on your insurance certificate, policy schedule, e-card (for health insurance), or on emails/SMS sent by your insurer at the time of purchase.

Is my insurance policy number the same as my Emirates ID number?

No. Your policy number is a unique identifier issued by the insurer, while your Emirates ID number is issued by the UAE government.

Can I find my policy number using my Emirates ID?

Yes. Many insurers can retrieve your policy using your Emirates ID, phone number, or registered email. You can contact their customer support or check through their online portals.

How do I find my car insurance policy number?

Check your car registration card (Mulkiya), policy documents, insurer's app, or the email/SMS confirmation. Your broker can also retrieve it.

How do I find my health insurance policy number?

Your health insurance e-card displays your policy number or member ID. You can also check the insurer’s app or request the number from your employer/Broker.

What if I lost all my insurance documents?

Contact the insurer or your broker. Provide your Emirates ID, mobile number, and vehicle/employee details to retrieve the policy.